Security Incidents - an obligation to report!
Most security incidents are submitted based on the expectation of receiving a safehand courier service, but the government agency has ordered the incorrect service. Often, the commercial express service, has been ordered and delivered. If the price quoted is too cheap, you may have chosen the wrong service. Care must be taken to order the correct safehand courier service to ensure that security classified information is appropriately secured while in transit.
In the rare occurence that a security incident occurs with a safehand movement, you must report the security incident. This reporting process is not driven to punish a courier company, but rather, to identify the key problem and prevent it from happening again. A courier company is expected to deliver a safehand consignment in accordance with the endorsement criteria requirements - failure to do so, may result in a breach, a suspension, or revocation of their endorsement. SCEC does not pursue a security incident further if the wrong service has been ordered.
You may also report, in writing, any positive or negative feedback with a SCEC endorsed courier company.
Security Incidents - what should you do?
- delivery of consignments exceeding the required timeframe by less than two hours;
- use of non-SCEC-approved single-use envelopes or pouches;
- couriers not providing photographic identification upon collection;
- couriers not properly identifying the consignee or officer;
- inaccurate tracking records; or
- any other issue relating to a breach of security.
- delivery of consignments exceeding the required timeframe by greater than two hours;
- delivery to unauthorised third party;
- theft, loss or compromise of consignment; and
- the handling of consignments by couriers who have not met the personnel security checking requirements.
Please submit any security incidents using the SCEC Endorsed Courier Service Security Incident Report form.