SCEC Endorsed Courier Service Security Incidents need to be reported
All security incidents should be reported to the SCEC. This will assist the SCEC to determine the effectiveness and efficiency of Overnight and Safe Hand courier services and to enable feedback to be provided to courier services to ensure the assessment criteria are being met.
The SCEC cannot act without submission of a security incident report. Should an incident report be submitted that shows evidence of the SCEC endorsed courier operating in non-compliance with the criteria, the SCEC can initiate a formal breach process for the SCEC endorsed courier. However, without submission of a security incident report, the SCEC are unable to initiate the formal breach process.
The following are typical of the type of incidents to be reported:
- Non-delivery of consignments within the required timeframe;
- Evidence of tampering with, or damage to single use bags, pouches or packaging;
- Providing non-SCEC approved single use bags or pouches;
- Couriers not providing photographic identification upon collection;
- Delivery to an unauthorised consignee or premises;
- Courier not properly identifying the agency representative;
- Courier not verifying the identity of the nominated agency representative or nominated alternative;
- Couriers (including sub-contractors) who do not have, or will not present, identification provided by the SCEC endorsed courier service;
- The courier service not providing delivery receipts to the consignor within 12 hours of delivery; and
- Any other issue relating to a breach of security.